Frequently Asked Questions
Everything you need to know about selling your watch to meineuhrverkaufen.de
You benefit from a fast and convenient process. Our prices are calculated fairly and according to the market.
Your watch is purchased by Zeitauktion GmbH, the company behind the meineuhrverkaufen.de portal. Zeitauktion GmbH is a reputable watch dealer with experienced watch experts.
You typically receive a non-binding offer within 1 to 3 business days. Payment is usually made 3 to 5 business days after your watch has been inspected.
The suggested price is based on the scope of delivery, the condition, and the pictures of the watch. Our experienced watch experts offer you a market-appropriate price.
We purchase a variety of models from different manufacturers, including popular brands. Look for your watch brand or model on our homepage.
If a return is necessary, we will return your watch with insurance, and there will be no cost to you.
Upon receiving the watch, we will confirm the purchase price and transfer the outstanding amount to the specified payment method within five working days. You can choose between a bank account or a PayPal account for the payment. Please note that in case of a bank transfer it may take up to three business days for the money to be credited to your account.
The payment will be made in Euro. The exchange rate will be determined by your bank or PayPal, depending on the chosen payment method. There may be exchange fees imposed by your bank.
The offer is 100% free and non-binding for you.
The shipping label provided by us contains a tracking ID that you can use to track the current delivery status with the respective shipping service provider at any time.
No, the shipping costs will be fully covered by us.
We will provide you with a pre-filled shipping label for sending your watch. Please print it and attach it to the parcel. The choice of shipping provider may vary depending on your dispatch address and the total value of your shipment. For high-value shipments, collection from your home may be necessary for insurance reasons. You will find the exact shipping instructions on the transaction page.
Please securely package the watch for transport before pickup. If you are selling your watch with its original box, the easiest way is to place the watch and papers in the designated compartments of the box and then pack the entire watch box in a suitable package. Additional space should be filled with bubble wrap or similar packaging material for added protection.
If the weight of your package exceeds the weight specified on the shipping label, we will automatically cover the additional costs.
Yes, all watch shipments arranged by us, both shipments to us and any eventual returns, are always insured for the full amount stated in the purchase offer. This service is free of charge for private sellers. As the insurance is covered by special agreements with the shipping service providers or external insurance contracts, shipping may be subject to certain special conditions. We therefore ask you to always follow the specific shipping instructions on the transaction page of your request.
Important note for UPS pickups: If your shipment is arranged via pickup by UPS, we recommend that you use the pickup service. You can choose the pickup date and address. If you still wish to drop off your package yourself, please make sure to drop it off only at a UPS center or UPS shipping center and not at a UPS access point such as a tobacco shop or kiosk. Shipments dropped off at such UPS access points are NOT insured, and we cannot be held liable for any resulting damage or loss of goods.
The completeness of the original box and papers will result in a higher selling price. However, you can also sell your watch without this accessory.
To determine the exact value of your watch, we require photos of it. The more pictures we have, the more accurately we can assess the value.
Our offer remains valid for 7 days after it is created.
If you do not wish to accept the offer, you do not need to take any action. The offer remains valid for 7 days, after which it can no longer be accepted.
Our offer already includes the best possible price we can offer for your watch. Therefore, further negotiations are not envisaged. Additionally, you will receive a free shipping label for insured shipping of your watch.